Privacy policy

Effective Date: September 24, 2024.

1. Introduction

Shynnest Traders (“we,” “us,” or “our”) operates www.shynnest.com (the “Site”) and respects your privacy. This Privacy Policy governs how we collect, use, disclose, and safeguard your personal information in compliance with the applicable Indian laws, including but not limited to the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and Consumer Protection (E-Commerce) Rules, 2020. By using our Site, you agree to this Privacy Policy.

2. Scope of the Policy

This Privacy Policy applies to all users of the Site, whether as visitors, customers, or others who access our services. It governs:

  • Personal data collection,
  • Data usage,
  • Data protection practices,
  • Users’ rights over their data, and
  • Legal compliance under Indian and international data protection laws.


3. Data We Collect

We collect the following categories of data in accordance with Section 43A of the Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023:

  • Personal Information: Identifiable information such as name, phone number, email address, shipping address, and payment details.
  • Sensitive Personal Data: Data relating to your financial records, authentication information (such as passwords), health information (if voluntarily disclosed), and transactional history.
  • Non-Personal Information: IP addresses, device identifiers, browser type, browsing activity on our Site, which is collected through cookies and other tracking technologies in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

4. Purpose of Data Collection

Your personal and sensitive personal data is collected for lawful purposes, including but not limited to:

  • Order Fulfillment: To process your orders, including payment processing and delivery services.
  • Service Improvements: To optimize and personalize user experiences on our Site.
  • Legal Compliance: To comply with obligations under laws such as the Income Tax Act, 1961 and GST regulations.
  • Marketing: With your explicit consent, we may use your data to send promotional materials, newsletters, and offers.
  • Dispute Resolution: To enforce our Terms and Conditions, resolve disputes, or address legal claims.

5. Legal Basis for Processing Data

Data is collected and processed on the following legal bases, as outlined in Section 4 of the Digital Personal Data Protection Act, 2023:

  • Consent: When you voluntarily provide us with data (e.g., during account creation or while placing an order), you consent to its processing for the stated purposes.
  • Legal Obligations: We process data to fulfill our legal obligations, including those related to tax reporting, fraud prevention, and regulatory compliance.
  • Contractual Necessity: Data is processed when necessary to fulfill the terms of our contractual obligations to you (e.g., order fulfillment).

6. Disclosure of Data

In line with Section 43A of the Information Technology Act, your data may be shared with third parties only under the following conditions:

  • Payment Processors: For secure transactions, in accordance with RBI guidelines for payment systems.
  • Logistics Providers: For the delivery of goods.
  • Legal Authorities: Where required by law, regulation, or court order, we may share data with law enforcement or other authorities.

We do not sell or rent your personal data to third parties for marketing purposes without explicit consent.

7. Data Security

We implement reasonable security practices and procedures as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We utilize encryption, secure socket layer (SSL) technology, and other technical safeguards to protect data from unauthorized access or breaches. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as it is necessary to fulfill the purposes stated in this Privacy Policy, or as required by law, such as under the Income Tax Act, 1961 or other regulatory requirements. Once data is no longer necessary, it will be securely deleted or anonymized.

9. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 and other relevant regulations, you have the following rights:

  • Right to Access: You may request details of personal data we hold about you.
  • Right to Rectification: You may request correction of any inaccuracies in your personal data.
  • Right to Erasure: You may request the deletion of your personal data when it is no longer required for the purposes for which it was collected, subject to certain legal requirements.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format to transfer to another data controller.
  • Right to Withdraw Consent: You can withdraw consent for data processing at any time, subject to legal obligations.

Requests to exercise these rights can be directed to [Your Email].

10. Grievance Redressal Mechanism

As mandated by the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any complaints related to privacy and data security:


  • Grievance Officer: [Name]
  • Contact Information: [Email Address], [Phone Number]
  • Address: G-23, 2nd Floor, South City - 1, Gurgaon - 122001, Haryana, India
    Complaints will be acknowledged within 48 hours and resolved within 30 days as required by law.

11. International Data Transfers

In compliance with the Digital Personal Data Protection Act, 2023, if your data is transferred outside India, it will only be done to jurisdictions deemed to provide an adequate level of protection. We also comply with GDPR where applicable, ensuring appropriate safeguards are in place for data transferred to the European Economic Area (EEA).

12. Children’s Privacy

Our Site is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware of any data inadvertently collected from minors, we will take steps to delete it promptly.

13. Amendments to This Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any changes will be posted on the Site, and the “Effective Date” will be updated accordingly. Continued use of the Site after such changes implies acceptance of the revised policy.

14. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India, specifically the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.

15. Contact Information

For any questions regarding this Privacy Policy or your rights, you may contact us at:

  • Email: info[@]shynnest.com
  • Address: G-23, 2nd Floor, South City - 1, Gurgaon - 122001, Haryana, India