Refund policy

1. Introduction
This Refund Policy applies to purchases made through the website www.shynnest.com (the “Site”), operated by Shynnest Traders. By making a purchase from our Site, you agree to the terms set forth in this policy, which is in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as other applicable Indian laws.

2. Eligibility for Returns and Refunds

We strive to ensure that our customers are satisfied with their purchases. However, if for any reason you are not completely happy with your order, you may request a return or refund under the following conditions:

  • Damaged or Defective Products: If the product you receive is damaged, defective, or not as described, you are eligible for a full refund or replacement. You must notify us within 48 hours of delivery to qualify.
  • Incorrect Orders: If you receive the wrong product, size, or variant, please notify us within 48 hours to initiate a return or refund.
  • Change of Mind: We do not offer refunds or exchanges for products where the customer has simply changed their mind, in compliance with Section 2(9) of the Consumer Protection (E-Commerce) Rules, 2020.

3. Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be returned in its original packaging, including all tags, labels, manuals, and accessories.
  • The product must not be customized or made-to-order, as such products are non-returnable and non-refundable.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at info@shynnest.com within 14 days of receiving your order to request a return authorization.
  2. Once your return is approved, we will provide instructions on where to send the product.
  3. You must return the item within 7 days of receiving return authorization.
  4. Please ensure that the returned product is securely packaged to prevent damage during transit.

5. Refund Process

Refunds will be processed once the returned product is received and inspected. Refunds will be issued via the original method of payment within 7-10 business days after approval of the return.

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Processing Fees: Any applicable bank processing fees, if any, may be deducted from the refund.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Customized or Personalized Products: Any product that has been customized as per your specifications.
  • Final Sale Items: Items sold as part of clearance or final sale promotions.
  • Gift Cards: Gift cards purchased on the Site are non-refundable and non-redeemable for cash.

7. Shipping Responsibility

Customers are responsible for paying the shipping costs for returning the product unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Refund Denial

We reserve the right to deny a refund in the following cases:

  • The product is returned without prior authorization.
  • The product is not returned within the stated return window.
  • The returned product is found to be used, damaged, or not in its original condition.

In cases where a refund is denied, the product will be returned to the customer at their expense.

9. Late or Missing Refunds

If you have not received a refund within the stated period:

  1. Check your bank or payment account again.
  2. Contact your payment provider as processing times may vary.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at info@shynnest.com.

10. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Email: info@shynnest.com
  • Phone: [Your Phone Number]
  • Address: G-23, 2nd Floor, South City - 1, Gurgaon - 122001, Haryana, India